Customer Support
Get expert product and service support to accelerate issue resolution and keep business flows running efficiently
Support contact information
Reach out to your specific support team below:
Prime Protect overview
Benefits
Discover the advantages of OpenText Customer Support
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Stay current
Get the latest software updates and patches to ensure solutions never fall behind.
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Maximize investments
Get the most out of OpenText solutions with always-on access to self-service resources and tools.
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Get help 24/7
Rely on rapid support responses to critical and serious service issues, regardless of deployment model.
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Manage proactively
Access additional support offerings to proactively manage solutions as organizational requirements shift.
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Plan for the future
Easily budget and plan for updates with a 5-year support lifecycle.
Advanced customer support
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Premium Support
Receive personalized support from a named, senior expert for faster resolution, optimized environments, and greater ROI.
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Flexible Credits
Unlock on-demand access to short-term support services like remote assistance, scheduled standby, and more by redeeming prepaid Flexible Credits.
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Ultimate Care
Leverage an on-demand subscription of packaged support services designed to enhance continuity, ensure stability, and drive the success of your solution.
Coming soon! -
Priority Support
Get rapid response and expert assistance for critical and high severity issues with eight hours of scheduled standby outside of business hours.
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Customer Value Acceleration
Unlock the full potential of your OpenText software investment with guided success planning and outcome tracking.
Coming soon!
Customer Support resources
Open a ticket through My Support
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